Research outputs

1. Usability assessment of text-to-speech synthesis for additional detail in an automated telephone banking system

   Research output: Contribution to journal › Article

2. Usability evaluation of voiceprint authentication in automated telephone banking: Sentences versus digits

   Research output: Contribution to journal › Article

3. The Mediating Effects of Brand Music and Waiting Time Updates on Customers: Satisfaction with a Telephone Service when Put on Hold

   Research output: Contribution to journal › Article

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