Edinburgh Research Explorer

Dr. Fergus McInnes

Senior Postdoctoral Research Fellow

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  1. 2011

  2. Usability assessment of text-to-speech synthesis for additional detail in an automated telephone banking system

    Morton, H., Gunson, N., Marshall, D., McInnes, F., Ayres, A. & Jack, M. Apr-2011 In : Computer Speech & Language. 25, 2, p. 341-362, 22 p.

    Research output: Contribution to journal › Article

  3. Usability evaluation of voiceprint authentication in automated telephone banking: Sentences versus digits

    Gunson, N., Marshall, D., McInnes, F. & Jack, M. Jan-2011 In : Interacting with Computers. 23, 1, p. 57-69, 13 p.

    Research output: Contribution to journal › Article

  4. 2009

  5. The Mediating Effects of Brand Music and Waiting Time Updates on Customers: Satisfaction with a Telephone Service when Put on Hold

    Peevers, G., McInnes, F., Morton, H., Matthews, A. & Jack, M. May-2009 In : International Journal of Bank Marketing. 27, 3, p. 202-217, 16 p.

    Research output: Contribution to journal › Article

  6. 2007

  7. Hidden Menu Options in Automated Human - Computer Telephone Dialogues: Dissonance in the User's Mental Model

    Wilkie, J., McInnes, F., Jack, M. & Littlewood, P. 2007 In : Journal of Behaviour in Information Technology. 26, p. 517-534, 18 p.

    Research output: Contribution to journal › Article

  8. 2005

  9. Comparison of Chunked and Unchunked Dialogue Strategies for Spoken Credit Card Numbers in English, Italian and German

    McInnes, F., Davidson, N. & Jack, M. 2005 Proceedings of the Tenth International Conference Speech and Computer. p. 195-198 4 p.

    Research output: Chapter in Book/Report/Conference proceeding › Chapter

  10. 2004

  11. Turn-taking and grounding in spoken telephone number transfers

    McInnes, F. & Attwater, D. J. 2004 In : Speech Communication. 43, 3, p. 205/223

    Research output: Contribution to journal › Article

  12. Usability of Dialogue Design Strategies for Automated Surname Capture

    Davidson, N., McInnes, F. & Jack, M. 2004 In : Speech Communication. 43, 1-2, p. 55-70, 16 p.

    Research output: Contribution to journal › Article

  13. 2002

  14. On the Influence of Laryngeal Pathologies on Acoustic and Electroglottographic Jitter Measures

    Vieira, M. N., McInnes, F. & Jack, M. 2002 In : Journal of the Acoustical Society of America. 111, 2, p. 1045-1055, 11 p.

    Research output: Contribution to journal › Article

  15. 2001

  16. On Including Temporal Constraints in Viterbi Alignment for Speech Recognition in Noise

    Yoma, N. B., McInnes, F., Jack, M., Stump, S. D. & Ling, L. L. 2001 In : IEEE Transactions on Audio, Speech and Language Processing. 9, 2, p. 179-182, 4 p.

    Research output: Contribution to journal › Article

  17. 1999

  18. User Attitudes to Concatenated Natural Speech and Text-To-Speech Synthesis in an Automated Information Service

    McInnes, F., Attwater, D., Edgington, M., Schmidt, M. & Jack, M. Sep-1999 Proceedings 6th European Conference on Speech Communication and Technology (Eurospeech 99) . p. 831-834

    Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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