Inclusive, Human-Centred Design: Why is it Ethical?

Activity: Academic talk or presentation typesInvited talk


Panel with leading experts in digital inclusion and human centred design.

In her talk, Dr Claudia Pagliari began by challenging what we mean by 'inclusion', 'human' and 'design' in the context of digital health. She pointed out that no matter whether you are talking about strategy, infrastructure, software, devices or data-driven innovations, people and design are important. There may be many stakeholders in addition to end users, and changes designed for one group may affect others. Recognising the intersection between engagement, participation and inclusion is also vital, as good design outcomes go far beyond the technology itself.
Significantly, she discussed why user-centred and inclusive design may be considered ethical practices. For example, inclusive design can help to optimise fair access to the benefits of technology; stakeholder engagement can help to identify problems and avoid wasting resources needed to sustain health services. Environmental considerations are also important when designing devices, software, platforms and data-driven innovations. We need to be careful that in our race to innovate, we don't inadvertently contribute to health problems caused, in part, by climate change.
She also encouraged a greater emphasis on working with users to identify 'frugal innovations' where cheaper digital approaches, such as SMS, could reach more people, at lower economic and environmental cost, and as effectively as cutting-edge ones such as smartphone apps or or AI chatbots.
Period21 Oct 2020
Event titleHETT: Heading Healthcare Innovation Summit: Connecting current and future digital leaders to drive healthcare transformation
Event typeConference
LocationLondon, United KingdomShow on map
Degree of RecognitionNational


  • Digital Health
  • Digital Inclusion
  • User-centred design
  • Digital Ethics
  • Data Ethics
  • Responsible innovation