Technology-enabled work in the Pandemic: What have we learned?

Activity: Academic talk or presentation typesInvited talk


As part of a panel on the future of work in the public sector, Dr Claudia Pagliari reflected on how digital technologies have enabled health services during the pandemic and what has been learned from the experience.
She considered how exposure to new ways of remote working has catalysed long-promised changes in practice and is modifying attitudes towards digitally-assisted care on the part of patients and professionals. However she also flagged the need for more understanding of the pros and cons, for different types of patient or care scenario, to avoid entrenching inequalities or losing empathy.
She also talked about how better use of HR data can support the identification and control of infection risks.
On a more generic level, she spoke about growing trends in employee analytics and surveillance, considering some of the ethical challenges these raise, both for those working from home during the pandemic and in the future of public sector organisations.
Period29 Sept 2020
Event titlePublic Sector Elevation: Shaping the World of Work: What the 'Future of Work' Means for the Public Sector
Event typeSeminar
LocationUnited KingdomShow on map
Degree of RecognitionNational


  • Public Sector
  • Future of Work
  • Digital Health
  • Human Resources
  • COVID-19
  • Surveillance
  • Digital Divide
  • Data Ethics
  • Innovation