Organisation profile

Organisation profile

The Centre for Service Excellence (CenSE)

CenSE is concerned with the management of services across the private and public sectors – such as accounting and financial services, banking, tourism hospitality and leisure, public services, the arts media and creative sectors, education and health, transport and communication, and retailing. It is committed to driving forward high quality research about service management to achieve a real impact on its practice in both public and private sector services. It has three objectives:

  • To act as an integrating force across the School for the extensive service work already underway - enhancing its visibility and using it to generate and test new service theory, 
  • To engage effectively with business and government bodies to have a major impact on leadership and management practice in service delivery, and
  • to develop a global network with the key researchers and universities in service management in order to undertake world class research that pushes forward the boundaries of our knowledge and theory.

At the heart of this will be a commitment to collaborative engagement and co-production between CenSE and service firms and agencies. Its range of activities will include consultancy, mentoring and action research with service businesses and agencies; workshops and seminars; executive education; cutting edge research; and the launch of a flagship MSc in Service Management. 

Fingerprint

Dive into the research topics where Centre for Service Excellence is active. These topic labels come from the works of this organisation's members. Together they form a unique fingerprint.

Collaborations and top research areas from the last five years

Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
  • Supporting Healthy Work: ageing, mid-life MOTs and the responsible business

    Jakov Jandric (Organiser), Wendy Loretto (Organiser), Belinda Steffan (Organiser), Billy Dixon (Contributor), Kyle Morrison (Contributor), Kiersten Hay (Speaker), Evan Morgan (Speaker), Sheena Johnson (Chair), Paul McGarry (Invited speaker), Steven Phillips (Keynote/plenary speaker), Kim Chaplain (Keynote/plenary speaker) & Christopher Phillipson (Advisor)

    17 Jan 2024

    Activity: Participating in or organising an event typesParticipation in conference

  • Supporting Healthy Work: ageing, mid-life MOTs and the responsible business

    Jakov Jandric (Organiser), Wendy Loretto (Organiser), Belinda Steffan (Organiser), Billy Dixon (Contributor), Kyle Morrison (Contributor), Kiersten Hay (Speaker), Evan Morgan (Speaker), David Lain (Chair), Pam Perry (Keynote/plenary speaker), James Bishop (Keynote/plenary speaker) & Sarah Vickerstaff (Keynote/plenary speaker)

    16 Jan 2024

    Activity: Participating in or organising an event typesParticipation in conference

  • Supporting Healthy Work: ageing, mid-life MOTs and the responsible business

    Jakov Jandric (Organiser), Wendy Loretto (Organiser), Belinda Steffan (Organiser), Billy Dixon (Contributor), Kyle Morrison (Contributor), Ari Beckingham (Contributor), Kathleen Riach (Keynote/plenary speaker), Emma Roddick (Keynote/plenary speaker), Lynne Robertson-Rose (Contributor), Mike Douglas (Contributor), Anna Savage (Contributor), Kate Hinder (Contributor), John C. Mathers (Contributor), Tali Cahani (Contributor) & Steve McCreadie (Contributor)

    5 Dec 2023

    Activity: Participating in or organising an event typesParticipation in conference