Research output per year
Research output per year
Personal profile
Websites
Education/Academic qualification
Organisational Behavior, Doctor of Philosophy (PhD), University of New South Wales
Fingerprint
Dive into the research topics where Yumeng Yue is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
- 1 Similar Profiles
Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
-
A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
Yue, Y., Zettna, N., Cheng, S. & Nguyen, H., 1 Dec 2023, In: Journal of Service Management. 34, 5, p. 941-969Research output: Contribution to journal › Article › peer-review
Open AccessFile -
It went downhill from there: The spillover effect from previous customer mistreatment on frontline employees’ service delivery
Yue, Y., Wang, K. L. & Groth, M., 5 Nov 2021, (E-pub ahead of print) In: Journal of Service Research. 16 p.Research output: Contribution to journal › Article › peer-review
-
When heroes and villains are victims: How different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees
Yue, Y., Nguyen, H., Groth, M., Johnson, A. & Frenkel , S., 27 Oct 2020, (E-pub ahead of print) In: Journal of Service Research. N/A, p. 1-20Research output: Contribution to journal › Article › peer-review
Open AccessFile -
Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors
Yue, Y., Wang, K. L. & Groth, M., 2 Nov 2017, In: Personnel Psychology. 70, 4, p. 769-808Research output: Contribution to journal › Article › peer-review
-
The impact of surface acting on coworker-directed voluntary workplace behaviours
Yue, Y., Wang, K. L. & Groth, M., 3 May 2016, In: European Journal of Work and Organizational Psychology. 25, 3, p. 447-458Research output: Contribution to journal › Article › peer-review
Activities
- 3 Participation in conference
-
Academy of Management
Basri, E. (Presenter), Murphy, S. E. (Presenter) & Yue, Y. (Presenter)
25 Jul 2025 → 29 Jul 2025Activity: Participating in or organising an event types › Participation in conference
-
84th Annual Meeting of the Academy of Management, AOM 2024
Basri, E. (Presenter), Murphy, S. E. (Presenter) & Yue, Y. (Presenter)
9 Aug 2024 → 13 Aug 2024Activity: Participating in or organising an event types › Participation in conference
-
Academy of Management Annual Conference
Amarnani , R. (Speaker) & Yue, Y. (Speaker)
Aug 2024Activity: Participating in or organising an event types › Participation in conference
-
A Meta-Analysis of Relationship between Service Teamwork Mechanisms and Customer Service Outcomes
Yue, Y. (Principal Investigator), Zettna, N. (Co-investigator), Chen, S. (Co-investigator) & Nguyen, H. (Co-investigator)
Project: Research
-
Collective Psychological Contract Breach during Times of Change
Yue, Y. (Principal Investigator)
1/08/19 → 31/07/20
Project: University Awarded Project Funding
Press/Media
-
The ABC behind successful teamwork
Cheng, S., Zettna, N., Nguyen, H. & Yue, Y.
21/11/23
1 Media contribution
Press/Media: Project or Organisational News Item