Public Service Innovations and Modernization using ICT: opportunities and challenges for early-career researchers

The aim of this project is to conduct a comparative analysis of service innovation both in Kazakhstan and the UK followed by wide dissemination of research findings to practitioners, policy-makers and the research community. The idea of service innovation (Osborne 2010) is that services necessarily involve users in coproducing their service (Kinder 2010; 2012; 2014)

The focus of this project is on health and wellbeing services for the poor and vulnerable populations in the participating countries to investigate learning and implementation processes engaging users, providers and communities. This is a qualitative study using case study method, interviews, observations and extensive use of secondary data to give a quantitative backdrop to our research aims.