A simultaneous examination of personal and situational factors that influence online negative WOM, in the 24th annual Frontiers in Service Conference, San Jose, California.

Dahlia El-Manstrly

A simultaneous examination of personal and situational factors that influence online negative WOM, in the 24th annual Frontiers in Service Conference, San Jose, California.

Dahlia El-Manstrly

Research output: Contribution to conference › Paper › peer-review

Abstract / Description of output

in the 24th annual Frontiers in Service Conference, hosted by IBM, Cisco Systems and San Jose State University, and co-sponsored by the Center for Excellence in Service at the University of Maryland, the INFORMS Service Science Section, and the American Marketing Association’s Service Special Interest Group (SERVSIG)

Original language	English
Publication status	Published - 2015

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title = "A simultaneous examination of personal and situational factors that influence online negative WOM, in the 24th annual Frontiers in Service Conference, San Jose, California.",

abstract = "in the 24th annual Frontiers in Service Conference, hosted by IBM, Cisco Systems and San Jose State University, and co-sponsored by the Center for Excellence in Service at the University of Maryland, the INFORMS Service Science Section, and the American Marketing Association{\textquoteright}s Service Special Interest Group (SERVSIG)",

author = "Dahlia El-Manstrly",

year = "2015",

language = "English",

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T1 - A simultaneous examination of personal and situational factors that influence online negative WOM, in the 24th annual Frontiers in Service Conference, San Jose, California.

AU - El-Manstrly, Dahlia

PY - 2015

Y1 - 2015

N2 - in the 24th annual Frontiers in Service Conference, hosted by IBM, Cisco Systems and San Jose State University, and co-sponsored by the Center for Excellence in Service at the University of Maryland, the INFORMS Service Science Section, and the American Marketing Association’s Service Special Interest Group (SERVSIG)

AB - in the 24th annual Frontiers in Service Conference, hosted by IBM, Cisco Systems and San Jose State University, and co-sponsored by the Center for Excellence in Service at the University of Maryland, the INFORMS Service Science Section, and the American Marketing Association’s Service Special Interest Group (SERVSIG)

M3 - Paper

ER -

A simultaneous examination of personal and situational factors that influence online negative WOM, in the 24th annual Frontiers in Service Conference, San Jose, California.

Abstract / Description of output

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