A Usability Comparison of SMS and IVR as Digital Banking Channels

Gareth Peevers, Gary Douglas, Mervyn Jack

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
Pages (from-to)1-16
JournalInternational Journal of Technology and Human Interaction
Volume7
Issue number4
DOIs
Publication statusPublished - 2011

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