A Usability Comparison of SMS and IVR as Digital Banking Channels

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	1-16
Journal	International Journal of Technology and Human Interaction
Volume	7
Issue number	4
DOIs	https://doi.org/10.4018/jthi.2011100102
Publication status	Published - 2011

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title = "A Usability Comparison of SMS and IVR as Digital Banking Channels",

author = "Gareth Peevers and Gary Douglas and Mervyn Jack",

year = "2011",

doi = "10.4018/jthi.2011100102",

language = "English",

volume = "7",

pages = "1--16",

journal = "International Journal of Technology and Human Interaction",

issn = "1548-3916",

publisher = "IGI Publishing",

number = "4",

}

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T1 - A Usability Comparison of SMS and IVR as Digital Banking Channels

AU - Peevers, Gareth

AU - Douglas, Gary

AU - Jack, Mervyn

PY - 2011

Y1 - 2011

UR - https://www.scopus.com/pages/publications/84860505750

U2 - 10.4018/jthi.2011100102

DO - 10.4018/jthi.2011100102

M3 - Article

SN - 1548-3916

VL - 7

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JO - International Journal of Technology and Human Interaction

JF - International Journal of Technology and Human Interaction

IS - 4

ER -