An Empirical Examination of the Interrelationships between Service Recovery Paradox and its Key Antecedents and Outcomes

Dahlia El-Manstrly, Mark Rosenbaum, Ge Liu

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publication Academy of Marketing Science World Marketing Conference, ESAN Graduate School of Business Lima, Peru.
Publication statusPublished - 2014

Cite this