An investigation of the influence of network quality of service on the effectiveness of multimedia communication

Rob Procter, Mark Hartswood, Andy McKinlay, Scott Gallacher

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract / Description of output

In this paper we describe an experimental evaluation of multimedia packages intended for use as in-house training aids within a large UK bank. We focus on the influence of different kinds of media content and of network quality of service upon subjects' memory for, and comprehension of, the material. In particular, we observe that degraded quality of service has a greater influence on subjects' uptake of emotive/affective content than on their uptake of factual content. The results have implications for the more general application of multimedia communication.
Original languageEnglish
Title of host publicationProceedings of GROUP'99, International Conference on Supporting Group Work, November 14-17, 1999, Embassy Suites Hotel, Phoenix, Arizona, USA
PublisherACM
Pages160-168
Number of pages9
ISBN (Print)1-58113-065-1
DOIs
Publication statusPublished - 1999

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