An investigation of the influence of network quality of service on the effectiveness of multimedia communication

Rob Procter; Mark Hartswood; Andy McKinlay; Scott Gallacher

doi:10.1145/320297.320315

An investigation of the influence of network quality of service on the effectiveness of multimedia communication

Rob Procter, Mark Hartswood, Andy McKinlay, Scott Gallacher

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

In this paper we describe an experimental evaluation of multimedia packages intended for use as in-house training aids within a large UK bank. We focus on the influence of different kinds of media content and of network quality of service upon subjects' memory for, and comprehension of, the material. In particular, we observe that degraded quality of service has a greater influence on subjects' uptake of emotive/affective content than on their uptake of factual content. The results have implications for the more general application of multimedia communication.

Original language	English
Title of host publication	Proceedings of GROUP'99, International Conference on Supporting Group Work, November 14-17, 1999, Embassy Suites Hotel, Phoenix, Arizona, USA
Publisher	ACM
Pages	160-168
Number of pages	9
ISBN (Print)	1-58113-065-1
DOIs	https://doi.org/10.1145/320297.320315
Publication status	Published - 1999

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Procter, R., Hartswood, M., McKinlay, A., & Gallacher, S. (1999). An investigation of the influence of network quality of service on the effectiveness of multimedia communication. In Proceedings of GROUP'99, International Conference on Supporting Group Work, November 14-17, 1999, Embassy Suites Hotel, Phoenix, Arizona, USA (pp. 160-168). ACM. https://doi.org/10.1145/320297.320315

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title = "An investigation of the influence of network quality of service on the effectiveness of multimedia communication",

abstract = "In this paper we describe an experimental evaluation of multimedia packages intended for use as in-house training aids within a large UK bank. We focus on the influence of different kinds of media content and of network quality of service upon subjects' memory for, and comprehension of, the material. In particular, we observe that degraded quality of service has a greater influence on subjects' uptake of emotive/affective content than on their uptake of factual content. The results have implications for the more general application of multimedia communication.",

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Procter, R, Hartswood, M, McKinlay, A & Gallacher, S 1999, An investigation of the influence of network quality of service on the effectiveness of multimedia communication. in Proceedings of GROUP'99, International Conference on Supporting Group Work, November 14-17, 1999, Embassy Suites Hotel, Phoenix, Arizona, USA. ACM, pp. 160-168. https://doi.org/10.1145/320297.320315

An investigation of the influence of network quality of service on the effectiveness of multimedia communication. / Procter, Rob; Hartswood, Mark; McKinlay, Andy et al.
Proceedings of GROUP'99, International Conference on Supporting Group Work, November 14-17, 1999, Embassy Suites Hotel, Phoenix, Arizona, USA. ACM, 1999. p. 160-168.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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An investigation of the influence of network quality of service on the effectiveness of multimedia communication

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