Approaches to web search and navigation for older computer novices

Anna Dickinson, Michael J. Smith, John L. Arnott, Alan F. Newell, Robin L. Hill

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

A proof of concept web search and navigation system was developed for older people for whom the Internet is seen as an alien territory. A joint ndustry/academia team deployed User Sensitive Inclusive Design principles, focusing on the usability of the interface for this user group. The search and navigation system that was developed was significantly preferred by the user group to that provided by a standard commercial (Internet Service Provider) system; it scored highly for ease of use and the participants reported increased confidence in their ability to master the Internet. Recorded quantitative measures showed fewer task errors. The outcome of the development was a successful "proof of concept" search and navigation system for older novice computer users together with approaches to design and development for those who wish to design for this user group.
Original languageEnglish
Title of host publicationProceedings of the 2007 Conference on Human Factors in Computing Systems, CHI 2007, San Jose, California, USA, April 28 - May 3, 2007
Pages281-290
Number of pages10
DOIs
Publication statusPublished - 2007

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