Authenticity, Relatability and Collaborative Approaches to Sharing Knowledge about Assistive Living Technology

John Vines, Peter C. Wright, David Silver, Maggie Winchcombe, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Health and care providers are increasingly looking to online and peer-to-peer services to supplement existing channels of assistive living technology (ALTs) provision and assessment. We describe the findings from 12 co-design workshops with 28 people from the UK representing a range of older people with and without health conditions, users of ALT and carers for people using such devices. The workshops were conducted to explore issues related to finding reliable information about ALT with the goal of gathering requirements for the design of a peer-to-peer knowledge sharing platform. Our analysis highlights how a current reliance on peers and informal networks relates to a desire to establish the authenticity and relatability of another person's experience to one's own circumstances. This connects to a perceived mistrust in information where provenance and authenticity is not clear. We use these to critique the wisdom of taking an e-marketplace and recommendation service approach to ALT provision and assessment, and offer alternatives based on our findings.
Original languageEnglish
Title of host publicationProceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing
Place of PublicationNew York, NY, USA
PublisherACM Association for Computing Machinery
Pages82–94
Number of pages13
ISBN (Print)9781450329224
DOIs
Publication statusPublished - 28 Feb 2015
Event18th ACM Conference on Computer Supported Cooperative Work & Social Computing - Vancouver, Canada
Duration: 14 Mar 201518 Mar 2015
http://cscw.acm.org/2015/

Publication series

NameCSCW '15
PublisherAssociation for Computing Machinery

Conference

Conference18th ACM Conference on Computer Supported Cooperative Work & Social Computing
Abbreviated titleCSCW 2015
CountryCanada
CityVancouver
Period14/03/1518/03/15
Internet address

Keywords

  • ageing
  • online health communities
  • co-design
  • assistive technology
  • older people
  • peer-to-peer healthcare

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