Calidad de servicio y calidad de vida: “el survey feedback” como estrategia de cambio organizacional. Análisis teórico-conceptual y resultados empíricos

Translated title of the contribution: Service quality and the quality of life: a “survey feedback” as an organizational change strategy. A theoretical-conceptual analysis and empirical results.

Vicente Martinez-Tur, Jose Maria Peiro, C Moliner, Kristina Potocnik

Research output: Book/Report › Book

Translated title of the contributionService quality and the quality of life: a “survey feedback” as an organizational change strategy. A theoretical-conceptual analysis and empirical results.
Original languageSpanish
Place of PublicationMadrid
PublisherFEAPS & Caja Madrid
Publication statusPublished - 2010

Access to Document

  • POTOCNIK 2010 Calidad de servicio y calidad de vida

    © Martinez-Tur, V., Peiro, J. M., Moliner, C., & Potocnik, K. (2010). Calidad de servicio y calidad de vida: “el survey feedback” como estrategia de cambio organizacional. Análisis teórico-conceptual y resultados empíricos. Madrid: FEAPS & Caja Madrid.

    Final published version, 3.59 MB

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