Cheque Mates: Participatory Design of Digital Payments with Eighty Somethings

John Vines; Mark Blythe; Paul Dunphy; Vasillis Vlachokyriakos; Isaac Teece; Andrew Monk; Patrick Olivier

doi:10.1145/2207676.2208569

Cheque Mates: Participatory Design of Digital Payments with Eighty Somethings

John Vines, Mark Blythe, Paul Dunphy, Vasillis Vlachokyriakos, Isaac Teece, Andrew Monk, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

This paper describes a project exploring the design of digital payment services in collaboration with 16 people aged over 80. Many older people find cheques valuable as a means of payment but the UK Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with 'extraordinary' users, such as the eighty somethings, in HCI.

Original language	English
Title of host publication	Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Place of Publication	New York, NY, USA
Publisher	ACM Association for Computing Machinery
Pages	1189–1198
Number of pages	10
ISBN (Print)	9781450310154
DOIs	https://doi.org/10.1145/2207676.2208569
Publication status	Published - 5 May 2012
Event	2012 ACM SIGCHI Conference on Human Factors in Computing Systems - Austin, United States Duration: 5 May 2012 → 10 May 2012

Publication series

Name	CHI '12
Publisher	Association for Computing Machinery

Conference

Conference	2012 ACM SIGCHI Conference on Human Factors in Computing Systems
Abbreviated title	CHI 2012
Country/Territory	United States
City	Austin
Period	5/05/12 → 10/05/12

Keywords

participatory design
cheques
digital payments
ageing

Access to Document

10.1145/2207676.2208569Licence: All Rights Reserved

https://doi.org/10.1145/2207676.2208569Licence: All Rights Reserved

Cite this

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title = "Cheque Mates: Participatory Design of Digital Payments with Eighty Somethings",

abstract = "This paper describes a project exploring the design of digital payment services in collaboration with 16 people aged over 80. Many older people find cheques valuable as a means of payment but the UK Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with 'extraordinary' users, such as the eighty somethings, in HCI.",

keywords = "participatory design, cheques, digital payments, ageing",

author = "John Vines and Mark Blythe and Paul Dunphy and Vasillis Vlachokyriakos and Isaac Teece and Andrew Monk and Patrick Olivier",

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language = "English",

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publisher = "ACM Association for Computing Machinery",

pages = "1189–1198",

booktitle = "Proceedings of the SIGCHI Conference on Human Factors in Computing Systems",

note = "2012 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI 2012 ; Conference date: 05-05-2012 Through 10-05-2012",

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Vines, J, Blythe, M, Dunphy, P, Vlachokyriakos, V, Teece, I, Monk, A & Olivier, P 2012, Cheque Mates: Participatory Design of Digital Payments with Eighty Somethings. in Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. CHI '12, ACM Association for Computing Machinery, New York, NY, USA, pp. 1189–1198, 2012 ACM SIGCHI Conference on Human Factors in Computing Systems, Austin, Texas, United States, 5/05/12. https://doi.org/10.1145/2207676.2208569

Cheque Mates: Participatory Design of Digital Payments with Eighty Somethings. / Vines, John; Blythe, Mark; Dunphy, Paul et al.

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. New York, NY, USA : ACM Association for Computing Machinery, 2012. p. 1189–1198 (CHI '12).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AU - Monk, Andrew

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N2 - This paper describes a project exploring the design of digital payment services in collaboration with 16 people aged over 80. Many older people find cheques valuable as a means of payment but the UK Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with 'extraordinary' users, such as the eighty somethings, in HCI.

AB - This paper describes a project exploring the design of digital payment services in collaboration with 16 people aged over 80. Many older people find cheques valuable as a means of payment but the UK Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with 'extraordinary' users, such as the eighty somethings, in HCI.

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Cheque Mates: Participatory Design of Digital Payments with Eighty Somethings

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Keywords

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