Citizens, technology and the NPM Movement

Irvine Maclaren Lapsley, Federica Segato

Research output: Contribution to journalArticlepeer-review

Abstract

In the modernization of the state, NPM ideas are presumed to offer governments certainty in the face of major unknowns. The reliance of NPM on information technologies is presented by governments as underlining this potential for certainty. However, this presumption of certainty is elusive in practice. Government pursuit of NPM transformational policies aims to make efficiency savings and cost reductions, but this may create new uncertainties for citizens, particularly because of the unintended consequences of the implementation of new forms of technology.
Original languageEnglish
JournalPublic Money and Management
Early online date10 Jun 2019
DOIs
Publication statusE-pub ahead of print - 10 Jun 2019

Keywords

  • citizens
  • NPM
  • technology
  • transformation
  • identity
  • power

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