Co-production and the co-creation of value in public services: A perspective from service management

Stephen P. Osborne, Kirsty Strokosch, Zoe Radnor

Research output: Chapter in Book/Report/Conference proceedingChapter


Co-production is currently one of the cornerstones of public policy reform across the globe (e.g. OECD, 2011). Inter alia, it is articulated as a valuable route to public service reform (Nambisan and Nambisan, 2013) and to the planning and delivery of effective public services (Durose et al., 2013), a response to the democratic deficit (Pestoff, 2006) and a route to active citizenship and active communities (DoH, 2010), and as a means by which to lever in additional resources to public services delivery (Birmingham City Council, 2014). A significant body of public management research has also begun to mature (see also Verschuere, Brandsen and Pestoff (2012) and Alford (2014) for good summaries of this work). Despite this growing body of empirical research, though, co-production continues to be one of a series of ‘woolly-words’ in public policy.
Original languageEnglish
Title of host publicationCo-Production and Co-Creation
Subtitle of host publicationEngaging Citizens in Public Services
EditorsTaco Brandsen, Bram Verschuere, Trui Steen
Place of PublicationNew York
Number of pages9
ISBN (Electronic)9781351792578
ISBN (Print)9781138700116
Publication statusPublished - 15 Mar 2018


  • development studies
  • environment
  • social work
  • urban studies
  • economics
  • finance
  • business & industry
  • politics & international relations
  • social sciences


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