Community Conversational: Supporting and Capturing Deliberative Talk in Local Consultation Processes

Ian G. Johnson; Alistair MacDonald; Jo Briggs; Jennifer Manuel; Karen Salt; Emma Flynn; John Vines

doi:10.1145/3025453.3025559

Community Conversational: Supporting and Capturing Deliberative Talk in Local Consultation Processes

Ian G. Johnson, Alistair MacDonald, Jo Briggs, Jennifer Manuel, Karen Salt, Emma Flynn, John Vines

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract / Description of output

The development of platforms for community decision-making has been of growing interest to the HCI community, yet the ways technology might be woven into traditional consultation processes has been under-studied. We conducted fieldwork at consultation events where residents were invited to discuss and map assets related to their neighbourhoods to inform community decision-making. The fieldwork highlighted problems with equality, turn taking, the evidencing and elaborating on opinions by residents, and challenges related to capturing and documenting the events. We developed Community Conversational-a hybrid table-top game and digital capture and review platform-in response to these issues. Community Conversational was designed to provide a flexible structure to consultation events related to 'place', and support the production, capture and review of deliberative 'talk' to support decision-making. We study how the platform was used in two consultation events, and discuss the implications of capturing and evidencing local people's opinions for the accountability of decision-makers and community organisations.

Original language	English
Title of host publication	Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems
Place of Publication	New York, NY, USA
Publisher	ACM Association for Computing Machinery
Pages	2320–2333
Number of pages	14
ISBN (Print)	9781450346559
DOIs	https://doi.org/10.1145/3025453.3025559
Publication status	Published - 2 May 2017
Event	2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems - Denver, United States Duration: 6 May 2017 → 11 Jun 2017 http://chi2017.acm.org/

Publication series

Name	CHI '17
Publisher	Association for Computing Machinery

Conference

Conference	2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems
Abbreviated title	CHI 2017
Country/Territory	United States
City	Denver
Period	6/05/17 → 11/06/17
Internet address	http://chi2017.acm.org/

Keywords / Materials (for Non-textual outputs)

civic technology
consultation
deliberation

Access to Document

10.1145/3025453.3025559Licence: Creative Commons: Attribution (CC-BY)

Community Conversational_JOHNSON_DOA12122016_VOR-CC-BYFinal published version, 1.46 MBLicence: Creative Commons: Attribution (CC-BY)

https://doi.org/10.1145/3025453.3025559Licence: Creative Commons: Attribution (CC-BY)

Cite this

Johnson, I. G., MacDonald, A., Briggs, J., Manuel, J., Salt, K., Flynn, E., & Vines, J. (2017). Community Conversational: Supporting and Capturing Deliberative Talk in Local Consultation Processes. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (pp. 2320–2333). (CHI '17). ACM Association for Computing Machinery. https://doi.org/10.1145/3025453.3025559

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title = "Community Conversational: Supporting and Capturing Deliberative Talk in Local Consultation Processes",

abstract = "The development of platforms for community decision-making has been of growing interest to the HCI community, yet the ways technology might be woven into traditional consultation processes has been under-studied. We conducted fieldwork at consultation events where residents were invited to discuss and map assets related to their neighbourhoods to inform community decision-making. The fieldwork highlighted problems with equality, turn taking, the evidencing and elaborating on opinions by residents, and challenges related to capturing and documenting the events. We developed Community Conversational-a hybrid table-top game and digital capture and review platform-in response to these issues. Community Conversational was designed to provide a flexible structure to consultation events related to 'place', and support the production, capture and review of deliberative 'talk' to support decision-making. We study how the platform was used in two consultation events, and discuss the implications of capturing and evidencing local people's opinions for the accountability of decision-makers and community organisations.",

keywords = "civic technology, consultation, deliberation",

author = "Johnson, {Ian G.} and Alistair MacDonald and Jo Briggs and Jennifer Manuel and Karen Salt and Emma Flynn and John Vines",

year = "2017",

month = may,

day = "2",

doi = "10.1145/3025453.3025559",

language = "English",

isbn = "9781450346559",

series = "CHI '17",

publisher = "ACM Association for Computing Machinery",

pages = "2320–2333",

booktitle = "Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems",

note = "2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2017 ; Conference date: 06-05-2017 Through 11-06-2017",

url = "http://chi2017.acm.org/",

}

Johnson, IG, MacDonald, A, Briggs, J, Manuel, J, Salt, K, Flynn, E & Vines, J 2017, Community Conversational: Supporting and Capturing Deliberative Talk in Local Consultation Processes. in Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems. CHI '17, ACM Association for Computing Machinery, New York, NY, USA, pp. 2320–2333, 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems, Denver, Colorado, United States, 6/05/17. https://doi.org/10.1145/3025453.3025559

Community Conversational: Supporting and Capturing Deliberative Talk in Local Consultation Processes. / Johnson, Ian G.; MacDonald, Alistair; Briggs, Jo et al.
Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems. New York, NY, USA: ACM Association for Computing Machinery, 2017. p. 2320–2333 (CHI '17).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Community Conversational: Supporting and Capturing Deliberative Talk in Local Consultation Processes

AU - Johnson, Ian G.

AU - MacDonald, Alistair

AU - Briggs, Jo

AU - Manuel, Jennifer

AU - Salt, Karen

AU - Flynn, Emma

AU - Vines, John

PY - 2017/5/2

Y1 - 2017/5/2

N2 - The development of platforms for community decision-making has been of growing interest to the HCI community, yet the ways technology might be woven into traditional consultation processes has been under-studied. We conducted fieldwork at consultation events where residents were invited to discuss and map assets related to their neighbourhoods to inform community decision-making. The fieldwork highlighted problems with equality, turn taking, the evidencing and elaborating on opinions by residents, and challenges related to capturing and documenting the events. We developed Community Conversational-a hybrid table-top game and digital capture and review platform-in response to these issues. Community Conversational was designed to provide a flexible structure to consultation events related to 'place', and support the production, capture and review of deliberative 'talk' to support decision-making. We study how the platform was used in two consultation events, and discuss the implications of capturing and evidencing local people's opinions for the accountability of decision-makers and community organisations.

AB - The development of platforms for community decision-making has been of growing interest to the HCI community, yet the ways technology might be woven into traditional consultation processes has been under-studied. We conducted fieldwork at consultation events where residents were invited to discuss and map assets related to their neighbourhoods to inform community decision-making. The fieldwork highlighted problems with equality, turn taking, the evidencing and elaborating on opinions by residents, and challenges related to capturing and documenting the events. We developed Community Conversational-a hybrid table-top game and digital capture and review platform-in response to these issues. Community Conversational was designed to provide a flexible structure to consultation events related to 'place', and support the production, capture and review of deliberative 'talk' to support decision-making. We study how the platform was used in two consultation events, and discuss the implications of capturing and evidencing local people's opinions for the accountability of decision-makers and community organisations.

KW - civic technology

KW - consultation

KW - deliberation

U2 - 10.1145/3025453.3025559

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SN - 9781450346559

T3 - CHI '17

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EP - 2333

BT - Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

PB - ACM Association for Computing Machinery

CY - New York, NY, USA

T2 - 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems

Y2 - 6 May 2017 through 11 June 2017

ER -

Johnson IG, MacDonald A, Briggs J, Manuel J, Salt K, Flynn E et al. Community Conversational: Supporting and Capturing Deliberative Talk in Local Consultation Processes. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems. New York, NY, USA: ACM Association for Computing Machinery. 2017. p. 2320–2333. (CHI '17). doi: 10.1145/3025453.3025559

Community Conversational: Supporting and Capturing Deliberative Talk in Local Consultation Processes

Abstract / Description of output

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Keywords / Materials (for Non-textual outputs)

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Cite this