Conceptualizing the elements of value in public services: Insights from practitioners

Tie Cui; Katharine Aulton

doi:10.1080/14719037.2023.2226676

Conceptualizing the elements of value in public services: Insights from practitioners

Tie Cui^*, Katharine Aulton

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

Abstract

At the heart of Public Service Logic (PSL) is an explicit focus on ‘value’ in the context of public services. However, the concept of value remains undertheorized. This paper integrates insights from the fields of Service Management and Marketing (SMM) and Public Administration and Management (PAM), and develops a novel conceptual framework to explicate the elements of value. This framework draws upon practitioners’ perceptions. It explicates the value concept within four dimensions: utilitarian/functional, hedonistic/aesthetical, relational/interactional, and epistemic/instrumental. The paper provides an important contribution, allowing for a more differentiated understanding of the concept of value across individual, organizational and societal levels

Original language	English
Pages (from-to)	1-23
Number of pages	23
Journal	Public Management Review
Early online date	22 Jun 2023
DOIs	https://doi.org/10.1080/14719037.2023.2226676
Publication status	E-pub ahead of print - 22 Jun 2023

Keywords / Materials (for Non-textual outputs)

public service logic
public value
value co-creation
public service ecosystem

Access to Document

10.1080/14719037.2023.2226676Licence: Creative Commons: Attribution-NonCommercial-NoDerivatives (CC BY-NC-ND)

CuiTAultonK2023PMRConceptualizingTheElementsOfValueFinal published version, 906 KBLicence: Creative Commons: Attribution-NonCommercial-NoDerivatives (CC BY-NC-ND)

Cite this

@article{cedc3b48672747d8b833ef126ef8f3a2,

title = "Conceptualizing the elements of value in public services: Insights from practitioners",

abstract = "At the heart of Public Service Logic (PSL) is an explicit focus on {\textquoteleft}value{\textquoteright} in the context of public services. However, the concept of value remains undertheorized. This paper integrates insights from the fields of Service Management and Marketing (SMM) and Public Administration and Management (PAM), and develops a novel conceptual framework to explicate the elements of value. This framework draws upon practitioners{\textquoteright} perceptions. It explicates the value concept within four dimensions: utilitarian/functional, hedonistic/aesthetical, relational/interactional, and epistemic/instrumental. The paper provides an important contribution, allowing for a more differentiated understanding of the concept of value across individual, organizational and societal levels",

keywords = "public service logic, public value, value co-creation, public service ecosystem",

author = "Tie Cui and Katharine Aulton",

note = "Publisher Copyright: {\textcopyright} 2023 The Author(s). Published by Informa UK Limited, trading as Taylor \& Francis Group.",

year = "2023",

month = jun,

day = "22",

doi = "10.1080/14719037.2023.2226676",

language = "English",

pages = "1--23",

journal = "Public Management Review",

issn = "1471-9037",

publisher = "Taylor \& Francis",

}

TY - JOUR

T1 - Conceptualizing the elements of value in public services

T2 - Insights from practitioners

AU - Cui, Tie

AU - Aulton, Katharine

PY - 2023/6/22

Y1 - 2023/6/22

N2 - At the heart of Public Service Logic (PSL) is an explicit focus on ‘value’ in the context of public services. However, the concept of value remains undertheorized. This paper integrates insights from the fields of Service Management and Marketing (SMM) and Public Administration and Management (PAM), and develops a novel conceptual framework to explicate the elements of value. This framework draws upon practitioners’ perceptions. It explicates the value concept within four dimensions: utilitarian/functional, hedonistic/aesthetical, relational/interactional, and epistemic/instrumental. The paper provides an important contribution, allowing for a more differentiated understanding of the concept of value across individual, organizational and societal levels

AB - At the heart of Public Service Logic (PSL) is an explicit focus on ‘value’ in the context of public services. However, the concept of value remains undertheorized. This paper integrates insights from the fields of Service Management and Marketing (SMM) and Public Administration and Management (PAM), and develops a novel conceptual framework to explicate the elements of value. This framework draws upon practitioners’ perceptions. It explicates the value concept within four dimensions: utilitarian/functional, hedonistic/aesthetical, relational/interactional, and epistemic/instrumental. The paper provides an important contribution, allowing for a more differentiated understanding of the concept of value across individual, organizational and societal levels

KW - public service logic

KW - public value

KW - value co-creation

KW - public service ecosystem

U2 - 10.1080/14719037.2023.2226676

DO - 10.1080/14719037.2023.2226676

M3 - Article

SN - 1471-9037

SP - 1

EP - 23

JO - Public Management Review

JF - Public Management Review

ER -

Conceptualizing the elements of value in public services: Insights from practitioners

Abstract

Keywords / Materials (for Non-textual outputs)

Access to Document

Fingerprint

Cite this