Confidentiality and the telephone in family practice: a qualitative study of the views of patients, clinicians and administrative staff

Brian McKinstry; Philip Watson; Hilary Pinnock; David Heaney; Aziz Sheikh

doi:10.1093/fampra/cmp032

Confidentiality and the telephone in family practice: a qualitative study of the views of patients, clinicians and administrative staff

Brian McKinstry, Philip Watson, Hilary Pinnock, David Heaney, Aziz Sheikh

Research output: Contribution to journal › Article › peer-review

Abstract / Description of output

Confidentiality is considered a cornerstone of the medical consultation. However, the telephone, previously used mainly to negotiate appointments, has become increasingly employed as a means of consultation and may pose new problems in respect to maintaining confidentiality.

Original language	English
Pages (from-to)	344-50
Number of pages	7
Journal	Family Practice
Volume	26
Issue number	5
DOIs	https://doi.org/10.1093/fampra/cmp032
Publication status	Published - 2009

Access to Document

10.1093/fampra/cmp032

Cite this

@article{dc309b8c509f4796b54db53084f01d78,

title = "Confidentiality and the telephone in family practice: a qualitative study of the views of patients, clinicians and administrative staff",

abstract = "Confidentiality is considered a cornerstone of the medical consultation. However, the telephone, previously used mainly to negotiate appointments, has become increasingly employed as a means of consultation and may pose new problems in respect to maintaining confidentiality.",

author = "Brian McKinstry and Philip Watson and Hilary Pinnock and David Heaney and Aziz Sheikh",

year = "2009",

doi = "10.1093/fampra/cmp032",

language = "English",

volume = "26",

pages = "344--50",

journal = "Family Practice",

issn = "0263-2136",

publisher = "Oxford University Press",

number = "5",

}

TY - JOUR

T1 - Confidentiality and the telephone in family practice

T2 - a qualitative study of the views of patients, clinicians and administrative staff

AU - McKinstry, Brian

AU - Watson, Philip

AU - Pinnock, Hilary

AU - Heaney, David

AU - Sheikh, Aziz

PY - 2009

Y1 - 2009

N2 - Confidentiality is considered a cornerstone of the medical consultation. However, the telephone, previously used mainly to negotiate appointments, has become increasingly employed as a means of consultation and may pose new problems in respect to maintaining confidentiality.

AB - Confidentiality is considered a cornerstone of the medical consultation. However, the telephone, previously used mainly to negotiate appointments, has become increasingly employed as a means of consultation and may pose new problems in respect to maintaining confidentiality.

U2 - 10.1093/fampra/cmp032

DO - 10.1093/fampra/cmp032

M3 - Article

C2 - 19497987

SN - 0263-2136

VL - 26

SP - 344

EP - 350

JO - Family Practice

JF - Family Practice

IS - 5

ER -

Confidentiality and the telephone in family practice: a qualitative study of the views of patients, clinicians and administrative staff

Abstract / Description of output

Access to Document

Fingerprint

Cite this