Dependable Red Hot Action

Karen Clarke, John A. Hughes, David B. Martin, Mark Rouncefield, Ian Sommerville, Corin A. Gurr, Mark Hartswood, Rob Procter, Roger Slack, Alexander Voß

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract / Description of output

We present a brief observational, ‘ethnographic’, study of the Roughing Mill in
a steel plant and use material from recorded activities to provide ‘illustrative vignettes’ of
some aspects of the accomplishment and problems of everyday work. The account
provides a ‘bottom up’ method for developing a more sophisticated and situated view of
the problems of dependability. The paper documents the social organisation of work in
the Roughing Mill, the interaction between the computer scheduler and the skill of the mill
operator in accomplishing ‘dependable’ production of steel plates from slabs.
Original languageEnglish
Title of host publicationProceedings of the Eighth European Conference on Computer Supported Cooperative Work, 14-18 September 2003, Helsinki, Finland
PublisherKluwer Academic Publishers
Number of pages20
Publication statusPublished - 2003


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