Developing a strategic user orientation: A key element for the delivery of effective public services

Stephen P Osborne, Kirsty Strokosch

Research output: Contribution to journalArticlepeer-review

Abstract

This paper argues that the application of strategic planning and management to public services has been hampered by the failure to link these to a strategic orientation. This paper suggests that this is essential to the development of resilient and sustainable public services for the future and that this orientation needs to privilege creating value in the lives of public service users rather than internal organisational efficiency in isolation from such value.
Original languageEnglish
Number of pages15
JournalGlobal Public Policy and Governance
Early online date26 Feb 2021
DOIs
Publication statusE-pub ahead of print - 26 Feb 2021

Keywords

  • public services
  • strategic orientation
  • value creation
  • strategic planning
  • strategic management
  • public service organisations
  • user orientation
  • public service delivery
  • public service logic

Fingerprint

Dive into the research topics of 'Developing a strategic user orientation: A key element for the delivery of effective public services'. Together they form a unique fingerprint.

Cite this