Digital inclusion: Is it time to start taking an exclusion approach to interface design?

M. D. Bradley, Y. Barnard, A. D. Lloyd

Research output: Chapter in Book/Report/Conference proceedingConference contribution


The digitally excluded (those who do not engage in the digital economy) form a substantial proportion of the UK population. It is suggested that some of the factors that cause exclusion can be designed out through understanding the prior knowledge, cognitive requirements and mental models that the interface requires for the use of the application. This paper proposes an 'exclusion calculator' approach for assessment of digital interfaces, as well as for development of guidelines for interaction designers.

Original languageEnglish
Title of host publicationContemporary Ergonomics and Human Factors 2010
Subtitle of host publicationProceedings of the International Conference on Contemporary Ergonomics and Human Factors 2010, Keele, UK
EditorsM Anderson
Number of pages5
ISBN (Print)9780415584463
Publication statusPublished - 2010
EventAnnual Conference of the Institute of Ergonomics and Human Factors - Staffordshire, United Kingdom
Duration: 1 Apr 2010 → …


ConferenceAnnual Conference of the Institute of Ergonomics and Human Factors
CountryUnited Kingdom
Period1/04/10 → …

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