Does co-creation impact public service delivery?: The importance of state and governance traditions

William Voorberg; Victor Bekkers; Sarah-Sophie Flemig; Krista Timeus; Piret Tonurist; Lars Tummers

doi:10.1080/09540962.2017.1328798

Does co-creation impact public service delivery? The importance of state and governance traditions

William Voorberg (Lead Author), Victor Bekkers, Sarah-Sophie Flemig, Krista Timeus, Piret Tonurist, Lars Tummers

Research output: Contribution to journal › Article › peer-review

Abstract

Co-creation in public service delivery presupposes a ‘game change’ since it assumes partnerships between citizens and civil servants. Whether the game is actually changed varies per country. We examine to what extent state and governance traditions can explain whether co-creation changes public service delivery. Our research shows that state and governance traditions determine how co-creation comes to being. An authoritative state tradition may both be a driver and a barrier for co-creation. A governance culture of consultation may boost co-creation.

Original language	English
Pages (from-to)	365-372
Journal	Public Money & Management
Volume	37
Issue number	5
Early online date	7 Jun 2017
DOIs	https://doi.org/10.1080/09540962.2017.1328798
Publication status	E-pub ahead of print - 7 Jun 2017

Keywords / Materials (for Non-textual outputs)

co-creation
social innovation
state and government traditions
game changer

Access to Document

10.1080/09540962.2017.1328798

VoorbergEtalPMM2017IsCoCreationAGameChanger
This is an Accepted Manuscript of an article published by Taylor & Francis in Public Money & Management on 7 June 2017, available online: http://wwww.tandfonline.com/10.1080/09540962.2017.1328798
Accepted author manuscript, 628 KB

Learning from Innovation in Scottish Public Services
Osborne, S. (Principal Investigator) & Flemig, S. (Co-investigator)
1/11/15 → 31/05/16
Project: University Awarded Project Funding
LIPSE Learning from Innovation in Public Sector Environment (OTHER)
Osborne, S. (Principal Investigator) & Kinder, T. (Co-investigator)
EU government bodies
1/02/13 → 31/07/16
Project: Research

Cite this

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Does co-creation impact public service delivery? The importance of state and governance traditions

Abstract

Keywords / Materials (for Non-textual outputs)

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Projects

Learning from Innovation in Scottish Public Services

LIPSE Learning from Innovation in Public Sector Environment (OTHER)

Cite this