Does co-creation impact public service delivery? The importance of state and governance traditions

William Voorberg (Lead Author), Victor Bekkers, Sarah-Sophie Flemig, Krista Timeus, Piret Tonurist, Lars Tummers

Research output: Contribution to journalArticlepeer-review

Abstract

Co-creation in public service delivery presupposes a ‘game change’ since it assumes partnerships between citizens and civil servants. Whether the game is actually changed varies per country. We examine to what extent state and governance traditions can explain whether co-creation changes public service delivery. Our research shows that state and governance traditions determine how co-creation comes to being. An authoritative state tradition may both be a driver and a barrier for co-creation. A governance culture of consultation may boost co-creation.
Original languageEnglish
Pages (from-to)365-372
JournalPublic Money and Management
Volume37
Issue number5
Early online date7 Jun 2017
DOIs
Publication statusE-pub ahead of print - 7 Jun 2017

Keywords

  • co-creation
  • social innovation
  • state and government traditions
  • game changer

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