Down in the (Data)base(ment): Supporting Configuration in Organizational Information Systems

Stuart Anderson, Gillian Hardstone, Rob Procter, Robin Williams

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract / Description of output

We present a case study of a project to introduce a new organization-wide, integrated information system within the UK healthcare sector that we conducted as part of a wider, socio-technical exploration of factors influencing the dependability of computer-based systems. We report in detail on the problems of working with and evolving a standardized classification of work procedures that is central to the organizational purpose of the new IT system, and the responses of both users and of the project team to these problems. These have important implications for the usability of computer-based systems and for the dependability of the information they contain. Drawing insights from sociological studies of classification and standardization, we reflect upon the lessons for the development and implementation of computer-based systems designed to serve as “common information spaces.”
Original languageEnglish
Title of host publicationResources, Co-Evolution and Artifacts
Subtitle of host publicationTheory in CSCW
EditorsMark S. Ackerman, Christine A. Halverson, Thomas Erickson, Wendy A. Kellogg
PublisherSpringer London
Number of pages33
ISBN (Electronic)978-1-84628-901-9
ISBN (Print)978-1-84628-900-2
Publication statusPublished - 2008

Publication series

NameComputer Supported Cooperative Work
PublisherSpringer London


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