Emotional intelligence and caring behaviour in nursing

Armenio Rego, Lucinda Godinho, Anne McQueen, Miguel P. Cunha

Research output: Contribution to journalArticlepeer-review

Abstract

The research reported in this paper relates six dimensions of nurses' emotional intelligence (EI) with two dimensions of their caring behaviours. One hundred and twenty nurses self-reported their EI, and three patients of each one described their caring behaviours. The main findings are: (a) nurses' EI explains a significant but low unique variance of caring behaviours; (b) self-encouragement and self-control against criticisms are the best predictors; (c) high empathy can have positive or negative impact on caring behaviours depending on the way it combines with other EI dimensions.

Original languageEnglish
Pages (from-to)1419-1437
Number of pages19
JournalService Industries Journal
Volume30
Issue number9
DOIs
Publication statusPublished - 2010

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