Evaluating Information Presentation Strategies for Spoken Recommendations

Andi Winterboer; Johanna D. Moore

doi:10.1145/1297231.1297260

Evaluating Information Presentation Strategies for Spoken Recommendations

Andi Winterboer, Johanna D. Moore

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

We report the results of a Wizard-of-Oz (WoZ) study comparing two approaches to presenting information in a spoken dialogue system generating flight recommendations. We found that recommendations presented using the user-model based summarize and refine (UMSR) approach enable more efficient information retrieval than the data-driven summarize and refine (SR) approach. In addition, user ratings on four evaluation criteria showed a clear preference for recommendations based on the UMSR approach.

Original language	English
Title of host publication	Proceedings of the 2007 ACM Conference on Recommender Systems
Publisher	ACM
Pages	157-160
Number of pages	4
ISBN (Print)	978-1-59593-730--8
DOIs	https://doi.org/10.1145/1297231.1297260
Publication status	Published - 2007

Keywords / Materials (for Non-textual outputs)

information presentation
spoken dialogue systems
user modeling

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10.1145/1297231.1297260

http://dl.acm.org/citation.cfm?id=1297260

Cite this

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title = "Evaluating Information Presentation Strategies for Spoken Recommendations",

abstract = "We report the results of a Wizard-of-Oz (WoZ) study comparing two approaches to presenting information in a spoken dialogue system generating flight recommendations. We found that recommendations presented using the user-model based summarize and refine (UMSR) approach enable more efficient information retrieval than the data-driven summarize and refine (SR) approach. In addition, user ratings on four evaluation criteria showed a clear preference for recommendations based on the UMSR approach.",

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AU - Moore, Johanna D.

PY - 2007

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N2 - We report the results of a Wizard-of-Oz (WoZ) study comparing two approaches to presenting information in a spoken dialogue system generating flight recommendations. We found that recommendations presented using the user-model based summarize and refine (UMSR) approach enable more efficient information retrieval than the data-driven summarize and refine (SR) approach. In addition, user ratings on four evaluation criteria showed a clear preference for recommendations based on the UMSR approach.

AB - We report the results of a Wizard-of-Oz (WoZ) study comparing two approaches to presenting information in a spoken dialogue system generating flight recommendations. We found that recommendations presented using the user-model based summarize and refine (UMSR) approach enable more efficient information retrieval than the data-driven summarize and refine (SR) approach. In addition, user ratings on four evaluation criteria showed a clear preference for recommendations based on the UMSR approach.

KW - information presentation

KW - spoken dialogue systems

KW - user modeling

U2 - 10.1145/1297231.1297260

DO - 10.1145/1297231.1297260

M3 - Conference contribution

SN - 978-1-59593-730--8

SP - 157

EP - 160

BT - Proceedings of the 2007 ACM Conference on Recommender Systems

PB - ACM

ER -

Evaluating Information Presentation Strategies for Spoken Recommendations

Abstract

Keywords / Materials (for Non-textual outputs)

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Cite this