Abstract
Recent work on information presentation
in dialogue systems combines user
modelling (UM) and stepwise refinement
through clustering and summarisation
(SR) in the UMSR approach. An evaluation
in which participants rated dialogue
transcripts showed that UMSR presents
complex trade-offs understandably, provides
users with a good overview of their
options, and increases users’ confidence
that all relevant options have been presented
(Demberg and Moore, 2006). In
this paper, we evaluate the effectiveness
of the UMSR approach in a more realistic
setting, by incorporating this information
presentation technique into a full endto-
end dialogue system in the city information
domain, and comparing it with the
traditional approach of presenting information
sequentially. Our results suggest
that despite complications associated with
a real dialogue system setting, the UMSR
model retains its advantages.
| Original language | English |
|---|---|
| Title of host publication | Proceedings 10th Annual Meeting of the ACL Special Interest Group on Discourse and Dialogue (SIGDIAL) 2009 |
| Publisher | Association for Computational Linguistics |
| Pages | 10 |
| Number of pages | 10 |
| ISBN (Print) | 978-1-932432-64-0 |
| Publication status | Published - 2009 |