Everything We Do, Everything We Press: Data-Driven Remote Performance Management in a Mobile Workplace

Lyndsey L. Bakewell, Konstantina Vasileiou, Kiel S. Long, Mark Atkinson, Helen Rice, Manuela Barreto, Julie Barnett, Michael Wilson, Shaun Lawson, John Vines

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper examines how data-driven performance monitoring technologies affect the work of telecommunications field engineers. As a mobile workforce, this occupational group rely on an array of smartphone applications to plan, manage and report on their jobs, and to liaise remotely with managers and colleagues. These technologies intend to help field engineers be more productive and have greater control over their work; however they also gather data related to the quantity and effectiveness of their labor. We conducted a qualitative study examining engineers' experiences of these systems. Our findings suggest they simultaneously enhance worker autonomy, support co-ordination with and monitoring of colleagues, but promote anxieties around productivity and the interpretation of data by management. We discuss the implications of data-driven performance management technologies on worker agency, and examine the consequences of such systems in an era of quantified workplaces.
Original languageEnglish
Title of host publicationProceedings of the 2018 CHI Conference on Human Factors in Computing Systems
Place of PublicationNew York, NY, USA
PublisherACM Association for Computing Machinery
Pages1–14
Number of pages14
ISBN (Print)9781450356206
DOIs
Publication statusPublished - 21 Apr 2018
Event2018 CHI Conference on Human Factors in Computing Systems - Montreal, Canada
Duration: 21 Apr 201826 Apr 2018

Publication series

NameCHI '18
PublisherAssociation for Computing Machinery

Conference

Conference2018 CHI Conference on Human Factors in Computing Systems
Abbreviated titleCHI 2018
CountryCanada
CityMontreal
Period21/04/1826/04/18

Keywords

  • occupational health
  • qualitative study
  • remote monitoring
  • performance management
  • quantified workplace

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