Expectations and Perceptons of Overseas Students towards the Service Quality of Higher Education Institutions in Scotland

Essam Ibrahim, Lee Wei Wang, Abeer Hassan

Research output: Contribution to journal › Article › peer-review

Original language	English
Journal	International Business Research
Volume	6
Issue number	6
DOIs	https://doi.org/10.5539/ibr.v6n6p20
Publication status	Published - 2013

Keywords / Materials (for Non-textual outputs)

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title = "Expectations and Perceptons of Overseas Students towards the Service Quality of Higher Education Institutions in Scotland",

keywords = "ServeQual, Customer expectation & perception, Higher education",

author = "Essam Ibrahim and Wang, {Lee Wei} and Abeer Hassan",

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language = "English",

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journal = "International Business Research",

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TY - JOUR

T1 - Expectations and Perceptons of Overseas Students towards the Service Quality of Higher Education Institutions in Scotland

AU - Ibrahim, Essam

AU - Wang, Lee Wei

AU - Hassan, Abeer

PY - 2013

Y1 - 2013

KW - ServeQual

KW - Customer expectation & perception

KW - Higher education

U2 - 10.5539/ibr.v6n6p20

DO - 10.5539/ibr.v6n6p20

M3 - Article

SN - 1913-9012

VL - 6

JO - International Business Research

JF - International Business Research

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