Exploring the potential of heat as a service in decarbonization: Evidence needs and research gaps

The need to accelerate the decarbonization of heating, as well as the rise of the ‘smart home’, mean that there is an increasing focus on the role of innovative consumer offerings in driving the shift to zero carbon domestic heating. In this context, Heat as a Service (HaaS) business models, which provide consumers with an agreed heating plan rather than simply paying for units of fuel, are receiving increased attention. This paper explores HaaS based on insights from facilitated group discussions with key stakeholders, and learning from HaaS trials, in the United Kingdom. Results identified evidence needs and research gaps related to: addressing issues of trust between consumers and suppliers, supportive policies, financing business models, and openness and interoperability of technology and data. Based on the findings, we propose policy and research recommendations to better understand the role of HaaS business models in decarbonization.