Fatal errors: Unbridling emotions in service failure and recovery experiences

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	17-28
Number of pages	12
Journal	Journal of Strategic Marketing
Volume	15
Issue number	1
DOIs	https://doi.org/10.1080/09652540601088641
Publication status	Published - 2007

Access to Document

@article{d5bdfed73efc4b91812247d5e82f19b4,

title = "Fatal errors: Unbridling emotions in service failure and recovery experiences",

author = "Stephanie O'Donohoe and D. Turley",

year = "2007",

doi = "10.1080/09652540601088641",

language = "English",

volume = "15",

pages = "17--28",

journal = "Journal of Strategic Marketing",

publisher = "Routledge",

number = "1",

}