Feeding the Coffee Habit: A Longitudinal Study of a Robo-Barista

Mei Yii Lim; David A Robb; Bruce W. Wilson; Helen Hastie

doi:10.1109/RO-MAN57019.2023.10309621

Feeding the Coffee Habit: A Longitudinal Study of a Robo-Barista

Mei Yii Lim, David A Robb, Bruce W. Wilson, Helen Hastie

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract / Description of output

Studying Human-Robot Interaction over time can provide insights into what really happens when a robot becomes part of people’s everyday lives. “In the Wild” studies inform the design of social robots, such as for the service industry, to enable them to remain engaging and useful beyond the novelty effect and initial adoption. This paper presents an “In the Wild” experiment where we explored the evolution of interaction between users and a Robo-Barista. We show that perceived trust and prior attitudes are both important factors associated with the usefulness, adaptability and likeability of the Robo-Barista. A combination of interaction features and user attributes are used to predict user satisfaction. Qualitative insights illuminated users’ Robo-Barista experience and contribute to a number of lessons learned for future long-term studies.

Original language	English
Title of host publication	Proceedings - IEEE International Conference on Robot and Human Interactive Communication (RO-MAN 2023)
Publisher	Institute of Electrical and Electronics Engineers
Pages	1983-1990
Number of pages	8
ISBN (Electronic)	9798350336702
ISBN (Print)	9798350336719
DOIs	https://doi.org/10.1109/RO-MAN57019.2023.10309621
Publication status	Published - 13 Nov 2023
Event	32nd IEEE International Conference on Robot and Human Interactive Communication - Busan, Korea, Republic of Duration: 28 Aug 2023 → 31 Aug 2023 Conference number: 32 https://ro-man2023.org/overview/welcomeMessage

Publication series

Name	IEEE International Workshop on Robot and Human Communication (ROMAN)
Publisher	IEEE
ISSN (Print)	1944-9445
ISSN (Electronic)	1944-9437

Conference

Conference	32nd IEEE International Conference on Robot and Human Interactive Communication
Abbreviated title	IEEE RO-MAN 2023
Country/Territory	Korea, Republic of
City	Busan
Period	28/08/23 → 31/08/23
Internet address	https://ro-man2023.org/overview/welcomeMessage

Access to Document

10.1109/RO-MAN57019.2023.10309621Licence: All Rights Reserved

Feeding the Coffee Habit_LIM_DOA26052023_AFV_CC BYAccepted author manuscript, 420 KBLicence: Creative Commons: Attribution (CC-BY)

https://ieeexplore.ieee.org/document/10309621Licence: All Rights Reserved

Cite this

Lim, M. Y., Robb, D. A., Wilson, B. W., & Hastie, H. (2023). Feeding the Coffee Habit: A Longitudinal Study of a Robo-Barista. In Proceedings - IEEE International Conference on Robot and Human Interactive Communication (RO-MAN 2023) (pp. 1983-1990). (IEEE International Workshop on Robot and Human Communication (ROMAN)). Institute of Electrical and Electronics Engineers. https://doi.org/10.1109/RO-MAN57019.2023.10309621

@inproceedings{547dc9ff7ccc4742b924f302062cd590,

title = "Feeding the Coffee Habit: A Longitudinal Study of a Robo-Barista",

abstract = "Studying Human-Robot Interaction over time can provide insights into what really happens when a robot becomes part of people{\textquoteright}s everyday lives. “In the Wild” studies inform the design of social robots, such as for the service industry, to enable them to remain engaging and useful beyond the novelty effect and initial adoption. This paper presents an “In the Wild” experiment where we explored the evolution of interaction between users and a Robo-Barista. We show that perceived trust and prior attitudes are both important factors associated with the usefulness, adaptability and likeability of the Robo-Barista. A combination of interaction features and user attributes are used to predict user satisfaction. Qualitative insights illuminated users{\textquoteright} Robo-Barista experience and contribute to a number of lessons learned for future long-term studies.",

author = "Lim, {Mei Yii} and Robb, {David A} and Wilson, {Bruce W.} and Helen Hastie",

note = "We would like to thank Jose David Aguas Lopes for his work on the original Robo-Barista. Special thanks go to Claire Porter and Jennifer Hurley for their indispensable support with the maintenance and upkeep of the Robo-Barista. This work was funded and supported by the UKRI Node on Trust (EP/V026682/1) https://trust.tas.ac.uk and EPSRC CDT on Robotics and Autonomous Systems (EP/S023208/1).; 32nd IEEE International Conference on Robot and Human Interactive Communication, IEEE RO-MAN 2023 ; Conference date: 28-08-2023 Through 31-08-2023",

year = "2023",

month = nov,

day = "13",

doi = "10.1109/RO-MAN57019.2023.10309621",

language = "English",

isbn = "9798350336719",

series = "IEEE International Workshop on Robot and Human Communication (ROMAN)",

publisher = "Institute of Electrical and Electronics Engineers",

pages = "1983--1990",

booktitle = "Proceedings - IEEE International Conference on Robot and Human Interactive Communication (RO-MAN 2023)",

address = "United States",

url = "https://ro-man2023.org/overview/welcomeMessage",

}

Lim, MY, Robb, DA, Wilson, BW & Hastie, H 2023, Feeding the Coffee Habit: A Longitudinal Study of a Robo-Barista. in Proceedings - IEEE International Conference on Robot and Human Interactive Communication (RO-MAN 2023). IEEE International Workshop on Robot and Human Communication (ROMAN), Institute of Electrical and Electronics Engineers, pp. 1983-1990, 32nd IEEE International Conference on Robot and Human Interactive Communication, Busan, Korea, Republic of, 28/08/23. https://doi.org/10.1109/RO-MAN57019.2023.10309621

Feeding the Coffee Habit: A Longitudinal Study of a Robo-Barista. / Lim, Mei Yii; Robb, David A; Wilson, Bruce W. et al.
Proceedings - IEEE International Conference on Robot and Human Interactive Communication (RO-MAN 2023). Institute of Electrical and Electronics Engineers, 2023. p. 1983-1990 (IEEE International Workshop on Robot and Human Communication (ROMAN)).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Feeding the Coffee Habit: A Longitudinal Study of a Robo-Barista

AU - Lim, Mei Yii

AU - Robb, David A

AU - Wilson, Bruce W.

AU - Hastie, Helen

N1 - Conference code: 32

PY - 2023/11/13

Y1 - 2023/11/13

N2 - Studying Human-Robot Interaction over time can provide insights into what really happens when a robot becomes part of people’s everyday lives. “In the Wild” studies inform the design of social robots, such as for the service industry, to enable them to remain engaging and useful beyond the novelty effect and initial adoption. This paper presents an “In the Wild” experiment where we explored the evolution of interaction between users and a Robo-Barista. We show that perceived trust and prior attitudes are both important factors associated with the usefulness, adaptability and likeability of the Robo-Barista. A combination of interaction features and user attributes are used to predict user satisfaction. Qualitative insights illuminated users’ Robo-Barista experience and contribute to a number of lessons learned for future long-term studies.

AB - Studying Human-Robot Interaction over time can provide insights into what really happens when a robot becomes part of people’s everyday lives. “In the Wild” studies inform the design of social robots, such as for the service industry, to enable them to remain engaging and useful beyond the novelty effect and initial adoption. This paper presents an “In the Wild” experiment where we explored the evolution of interaction between users and a Robo-Barista. We show that perceived trust and prior attitudes are both important factors associated with the usefulness, adaptability and likeability of the Robo-Barista. A combination of interaction features and user attributes are used to predict user satisfaction. Qualitative insights illuminated users’ Robo-Barista experience and contribute to a number of lessons learned for future long-term studies.

U2 - 10.1109/RO-MAN57019.2023.10309621

DO - 10.1109/RO-MAN57019.2023.10309621

M3 - Conference contribution

SN - 9798350336719

T3 - IEEE International Workshop on Robot and Human Communication (ROMAN)

SP - 1983

EP - 1990

BT - Proceedings - IEEE International Conference on Robot and Human Interactive Communication (RO-MAN 2023)

PB - Institute of Electrical and Electronics Engineers

T2 - 32nd IEEE International Conference on Robot and Human Interactive Communication

Y2 - 28 August 2023 through 31 August 2023

ER -

Lim MY, Robb DA, Wilson BW, Hastie H. Feeding the Coffee Habit: A Longitudinal Study of a Robo-Barista. In Proceedings - IEEE International Conference on Robot and Human Interactive Communication (RO-MAN 2023). Institute of Electrical and Electronics Engineers. 2023. p. 1983-1990. (IEEE International Workshop on Robot and Human Communication (ROMAN)). doi: 10.1109/RO-MAN57019.2023.10309621

Feeding the Coffee Habit: A Longitudinal Study of a Robo-Barista

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