Hidden Menu Options in Automated Human - Computer Telephone Dialogues: Dissonance in the User's Mental Model

J. Wilkie, Fergus McInnes, Mervyn Jack, P. Littlewood

Research output: Contribution to journal › Article › peer-review

Original language	Undefined/Unknown
Pages (from-to)	517-534
Number of pages	18
Journal	Behaviour and Information Technology
Volume	26
DOIs	https://doi.org/10.1080/01449290600717783
Publication status	Published - 2007

Access to Document

@article{735d4d9948384da7a112d7e60551b669,

title = "Hidden Menu Options in Automated Human - Computer Telephone Dialogues: Dissonance in the User's Mental Model",

author = "J. Wilkie and Fergus McInnes and Mervyn Jack and P. Littlewood",

year = "2007",

doi = "http://dx.doi.org/10.1080/01449290600717783",

language = "Undefined/Unknown",

volume = "26",

pages = "517--534",

journal = "Behaviour and Information Technology",

issn = "0144-929X",

publisher = "Taylor & Francis",

}

TY - JOUR

T1 - Hidden Menu Options in Automated Human - Computer Telephone Dialogues: Dissonance in the User's Mental Model

AU - Wilkie, J.

AU - McInnes, Fergus

AU - Jack, Mervyn

AU - Littlewood, P.

PY - 2007

Y1 - 2007

U2 - http://dx.doi.org/10.1080/01449290600717783

DO - http://dx.doi.org/10.1080/01449290600717783

M3 - Article

SN - 0144-929X

VL - 26

SP - 517

EP - 534

JO - Behaviour and Information Technology

JF - Behaviour and Information Technology

ER -