Hidden Menu Options in Automated Human - Computer Telephone Dialogues: Dissonance in the User's Mental Model

J. Wilkie, Fergus McInnes, Mervyn Jack, P. Littlewood

Research output: Contribution to journal › Article › peer-review

Original language	Undefined/Unknown
Pages (from-to)	517-534
Number of pages	18
Journal	Behaviour and Information Technology
Volume	26
DOIs	https://doi.org/10.1080/01449290600717783
Publication status	Published - 2007

Access to Document

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title = "Hidden Menu Options in Automated Human - Computer Telephone Dialogues: Dissonance in the User's Mental Model",

author = "J. Wilkie and Fergus McInnes and Mervyn Jack and P. Littlewood",

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T1 - Hidden Menu Options in Automated Human - Computer Telephone Dialogues: Dissonance in the User's Mental Model

AU - Wilkie, J.

AU - McInnes, Fergus

AU - Jack, Mervyn

AU - Littlewood, P.

PY - 2007

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