How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation

Louise Locock, Catherine Montgomery, Stephen Parkin, Alison Chisholm, Jennifer Bostock, Sue Dopson, Melanie Gager, Elizabeth Gibbons, Chris Graham, Jenny King, Angela Martin, John Powell, Sue Ziebland

Research output: Contribution to journalArticlepeer-review

Original languageEnglish
JournalJournal of Health Services Research and Policy
Early online date14 Feb 2020
Publication statusE-pub ahead of print - 14 Feb 2020

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