How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation

Louise Locock; Catherine Montgomery; Stephen Parkin; Alison Chisholm; Jennifer Bostock; Sue Dopson; Melanie Gager; Elizabeth Gibbons; Chris Graham; Jenny King; Angela Martin; John Powell; Sue Ziebland

doi:10.1177/1355819619888675

How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation

Louise Locock, Catherine Montgomery, Stephen Parkin, Alison Chisholm, Jennifer Bostock, Sue Dopson, Melanie Gager, Elizabeth Gibbons, Chris Graham, Jenny King, Angela Martin, John Powell, Sue Ziebland

Research output: Contribution to journal › Article › peer-review

Original language	English
Journal	Journal of Health Services Research & Policy
Early online date	14 Feb 2020
DOIs	https://doi.org/10.1177/1355819619888675
Publication status	E-pub ahead of print - 14 Feb 2020

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10.1177/1355819619888675

1355819619888675Final published version, 354 KBLicence: Creative Commons: Attribution (CC-BY)

http://journals.sagepub.com/doi/10.1177/1355819619888675

Cite this

Locock, L., Montgomery, C., Parkin, S., Chisholm, A., Bostock, J., Dopson, S., Gager, M., Gibbons, E., Graham, C., King, J., Martin, A., Powell, J., & Ziebland, S. (2020). How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation. Journal of Health Services Research & Policy. Advance online publication. https://doi.org/10.1177/1355819619888675

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title = "How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation",

author = "Louise Locock and Catherine Montgomery and Stephen Parkin and Alison Chisholm and Jennifer Bostock and Sue Dopson and Melanie Gager and Elizabeth Gibbons and Chris Graham and Jenny King and Angela Martin and John Powell and Sue Ziebland",

year = "2020",

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doi = "10.1177/1355819619888675",

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Locock, L, Montgomery, C, Parkin, S, Chisholm, A, Bostock, J, Dopson, S, Gager, M, Gibbons, E, Graham, C, King, J, Martin, A, Powell, J & Ziebland, S 2020, 'How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation', Journal of Health Services Research & Policy. https://doi.org/10.1177/1355819619888675

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T1 - How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation

AU - Locock, Louise

AU - Montgomery, Catherine

AU - Parkin, Stephen

AU - Chisholm, Alison

AU - Bostock, Jennifer

AU - Dopson, Sue

AU - Gager, Melanie

AU - Gibbons, Elizabeth

AU - Graham, Chris

AU - King, Jenny

AU - Martin, Angela

AU - Powell, John

AU - Ziebland, Sue

PY - 2020/2/14

Y1 - 2020/2/14

U2 - 10.1177/1355819619888675

DO - 10.1177/1355819619888675

M3 - Article

SN - 1355-8190

JO - Journal of Health Services Research & Policy

JF - Journal of Health Services Research & Policy

ER -