How to Drive a London Bus: Measuring Performance in a Mobile and Remote Workplace

Gary W. Pritchard, Pam Briggs, John Vines, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper examines how London bus drivers have responded to performance monitoring via a telematics device called Drivewell. This device calculates a score based on various recordable driving-related events like abrupt braking or irregular turning actions. Our qualitative methodology incorporated semi-structured interviews and ethnographic fieldwork, in order to explore drivers' attitudes towards the system and its effect on driving behaviour and working conditions. Our findings illustrate how bus operators simultaneously accommodate and resist the demands Drivewell places upon them. Our work also demonstrates how this digital intervention acts in conjunction with other driver-related technologies, creating a unique digital ecosystem on the modern London bus. Our research contributes to HCI understandings of digital surveillance and performance monitoring in the modern workplace.
Original languageEnglish
Title of host publicationProceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems
Place of PublicationNew York, NY, USA
PublisherACM Association for Computing Machinery
Pages1885–1894
Number of pages10
ISBN (Print)9781450331456
DOIs
Publication statusPublished - 18 Apr 2015
Event33rd Annual CHI Conference on Human Factors in Computing Systems - Seoul, Korea, Republic of
Duration: 18 Apr 201523 Apr 2015

Publication series

NameCHI '15
PublisherAssociation for Computing Machinery

Conference

Conference33rd Annual CHI Conference on Human Factors in Computing Systems
Abbreviated titleCHI 2015
CountryKorea, Republic of
CitySeoul
Period18/04/1523/04/15

Keywords

  • ethnography
  • workplace surveillance
  • event monitoring
  • public transport
  • telematics

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