Implementing smartphone enabled collaborative travel: Routes to success in the tourism domain

J. Dickinson, Julia Frances Hibbert, Viachaslau Filimonau, T Cherrett, N Davies, S Norgate, Christopher Speed

Research output: Contribution to journalArticlepeer-review


Smartphone technology can help identify current and anticipate future patterns of behaviour and, with its social networking capabilities, allow users to imagine and organise collaborative travel opportunities, such as lift share. This has led to the development of collaborative apps designed to enable activities like lift sharing. Such apps require new norms of behaviour to establish a user base and research has yet to address the socio-cultural barriers to both the use of this technology to organise travel and the sharing of personal space that collaborative travel entails. This paper reports the findings of a study which designed, built and tested a collaborative travel app in the tourism domain. Data derived from exploratory interviews, post-trial interviews and a questionnaire reveal that user age and extent of mobile engagement play a less significant role than expected, while other aspects of the social exchange, notably social tie strength, trust and obligations play a more marked role. A conceptual framework and discussion of strategies to address these barriers provides insight into appropriate contexts and routes for implementation of collaborative travel apps.
Original languageEnglish
JournalJournal of Transport Geography
Early online date10 Feb 2017
Publication statusE-pub ahead of print - 10 Feb 2017


  • collaborative travel
  • lift share
  • sharing economy
  • reciprocity
  • community
  • social ties


Dive into the research topics of 'Implementing smartphone enabled collaborative travel: Routes to success in the tourism domain'. Together they form a unique fingerprint.

Cite this