@article{583acf7777f74e9d9d1cdf7809fcc0d0,
title = "Improving quality and safety of telephone based delivery of care: teaching telephone consultation skills",
keywords = "Hotlines, Humans, Professional Competence, Quality of Health Care, Referral and Consultation, Safety, United Kingdom, Editorial",
author = "Josip Car and Freeman, {George K.} and Partridge, {Martyn R.} and A Sheikh",
year = "2004",
month = feb,
doi = "10.1136/qshc.2003.009241",
language = "English",
volume = "13",
pages = "2--3",
journal = "Quality and Safety in Health Care",
issn = "1475-3898",
publisher = "BMJ Publishing Group",
number = "1",
}