Information Presentation in Spoken Dialogue Systems

Vera Demberg, Johanna D. Moore

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract / Description of output

To tackle the problem of presenting a large number of options in spoken dialogue systems, we identify compelling options based on a model of user preferences, and present tradeoffs between alternative options explicitly. Multiple attractive options are structured such that the user can gradually refine her request to find the optimal tradeoff. We show that our approach presents complex tradeoffs understandably, increases overall user satisfaction, and significantly improves the user’s overview of the available options. Moreover, our results suggest that presenting users with a brief summary of the irrelevant options increases users’ confidence in having heard about all relevant options.
Original languageEnglish
Title of host publication11th Conference of the European Chapter of the Association for Computational Linguistics
PublisherAssociation for Computational Linguistics
Pages65-72
Number of pages8
ISBN (Print)1-932432-59-0
Publication statusPublished - 2006

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