Innovation in use: Interleaving day-to-day operation and systems development

A Voss, R Procter, Robin Williams

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

User-centred approaches to information systems development presume a particular division of labour between 'users' and 'designers' and an organisation of the development process in discrete projects. We present material from a case study that shows how development takes place during the day-today operation of a system and how the social relations in this setting differ from the ones often assumed by both traditional and radical approaches to systems development. We discuss the prospects and limitations of continuous user involvement and the possibility of establishing user-led development processes that take advantage of social learning - processes of domestication and innovation taking place in the context of daily work activities.

Original languageEnglish
Title of host publicationPDC 2000: PROCEEDINGS OF THE PARTICIPATORY DESIGN CONFERENCE
EditorsT Cherkasky, J Greenbaum, P Mambrey, JK Pors
Place of PublicationPALO ALTO
PublisherCOMPUTER PROFESSIONALS SOCIAL RESPONSIBILITY
Pages192-201
Number of pages10
ISBN (Print)0-9667818-1-3
Publication statusPublished - 2000
Event6th Biennial Participatory Design Conference - NEW YORK
Duration: 28 Nov 20001 Dec 2000

Conference

Conference6th Biennial Participatory Design Conference
CityNEW YORK
Period28/11/001/12/00

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