Making Problems in Design Research: The Case of Teen Shoplifters on Tumblr

Enrique Encinas, Mark Blythe, Shaun Lawson, John Vines, Jayne Wallace, Pam Briggs

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

HCI draws on a variety of traditions but recently there have been calls to consolidate contributions around the problems researchers set out to solve. However, with this comes the assumption that problems are tractable and certain, rather than constructed and framed by researchers. We take as a case study a Tumblr community of teen shoplifters who post on how to steal from stores, discuss shoplifting as political resistance, and share jokes and stories about the practice. We construct three different "problems" and imagine studies that might result from applying different design approaches: Design Against Crime; Critical Design and Value Sensitive Design. Through these studies we highlight how interpretations of the same data can lead to radically different design responses. We conclude by discussing problem making as a historically and politically contingent process that allow researchers to connect data and design according to certain moral and ethical principles.
Original languageEnglish
Title of host publicationProceedings of the 2018 CHI Conference on Human Factors in Computing Systems
Place of PublicationNew York, NY, USA
PublisherACM Association for Computing Machinery
Number of pages12
ISBN (Print)9781450356206
DOIs
Publication statusPublished - 19 Apr 2018
Event2018 CHI Conference on Human Factors in Computing Systems - Montreal, Canada
Duration: 21 Apr 201826 Apr 2018

Publication series

NameCHI '18
PublisherAssociation for Computing Machinery

Conference

Conference2018 CHI Conference on Human Factors in Computing Systems
Abbreviated titleCHI 2018
CountryCanada
CityMontreal
Period21/04/1826/04/18

Keywords

  • research through design
  • problem solving
  • tumblr
  • design fiction
  • teens
  • social media
  • shoplifting

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