Mapping IS value across stakeholder groups: Process improvement and strategic alignment, reputational effects and radical organisation change

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Despite decades of IS research, most returns on IS investment continue to disappoint. IS research addressed this problem by quantifying IS value in terms of its contribution to organisational performance and then prescribing frameworks to clarify this value as organisational benefits associated with IS use. Multiple organisational stakeholders are however involved in IS innovations, with different interests, power, and access to resources which cannot be easily reconciled within one single “organisational” beneficiary. Both a generic benefit framework and an approach to consider value solely as economic contribution to organisational performance obscure these differences. This research maps the outcomes of a particular IS innovation – a course visualisation tool within a large European university - across three types of stakeholders: users, developers and sponsors. The study finds that IS value varies across audiences: process improvements and strategic alignment for users, reputational effects for developers and sponsors, and radical organisational change for sponsors.
Original languageEnglish
Title of host publicationUbiquitous Information Systems
Subtitle of host publicationSurviving & Thriving in a Connected Society
EditorsMaria Griffiths, Rachel McLean, Maria Kutar
Pages1-12
Number of pages12
Publication statusPublished - 1 Apr 2017
Event22nd UKAIS Annual Conference, St Catherine’s College Oxford, UK, 4th-5th April 2017 - St Catherine’s College Oxford, UK, United Kingdom
Duration: 4 Apr 20175 Apr 2017

Conference

Conference22nd UKAIS Annual Conference, St Catherine’s College Oxford, UK, 4th-5th April 2017
CountryUnited Kingdom
Period4/04/175/04/17

Keywords

  • IS benefits
  • IS value
  • IS implementation

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