Moderating role of work withdrawal on incidental customer mistreatment-emotional exhaustion relationship

Yumeng Yue, Helena Nguyen, Markus Groth, Stephen Frenkel , Anya Johnson

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publicationAOM 2019: Understanding the Inclusive Organization
Subtitle of host publication79th Annual Meeting of the Academy of Management
PublisherAcademy of Management
Publication statusPublished - 1 Aug 2019
Event2019 Academy of Management Annual Conference - Boston, United States
Duration: 9 Aug 201913 Aug 2019

Publication series

NameAcademy of Management Proceedings
PublisherAcademy of Management
ISSN (Print)0065-0668
ISSN (Electronic)2151-6561


Conference2019 Academy of Management Annual Conference
Country/TerritoryUnited States
Internet address

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