Moderating role of work withdrawal on incidental customer mistreatment-emotional exhaustion relationship

Yumeng Yue; Helena Nguyen; Markus Groth; Stephen Frenkel; Anya Johnson

doi:10.5465/AMBPP.2019.12388symposium

Moderating role of work withdrawal on incidental customer mistreatment-emotional exhaustion relationship

Yumeng Yue, Helena Nguyen, Markus Groth, Stephen Frenkel , Anya Johnson

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Original language	English
Title of host publication	AOM 2019: Understanding the Inclusive Organization
Subtitle of host publication	79th Annual Meeting of the Academy of Management
Publisher	Academy of Management
DOIs	https://doi.org/10.5465/AMBPP.2019.12388symposium
Publication status	Published - 1 Aug 2019
Event	2019 Academy of Management Annual Conference - Boston, United States Duration: 9 Aug 2019 → 13 Aug 2019 https://aom.org/annualmeeting/theme/

Publication series

Name	Academy of Management Proceedings
Publisher	Academy of Management
ISSN (Print)	0065-0668
ISSN (Electronic)	2151-6561

Conference

Conference	2019 Academy of Management Annual Conference
Country/Territory	United States
City	Boston
Period	9/08/19 → 13/08/19
Internet address	https://aom.org/annualmeeting/theme/

Access to Document

10.5465/AMBPP.2019.12388symposium

AOM_2019_version_Field_removed
This is the accepted version of the following article: Yumeng Yue, Helene Nguyen, Markus Groth, Stephen J. Frankel, Anya Madeleine Johnson, 2019, "Moderating Role of Work Withdrawal in the Customer Mistreatment- Emotional Exhaustion Relationship", Academy of Management Proceedings vol. 2019 no. 1, which has been published in final form at https://doi.org/10.5465/AMBPP.2019.12388symposium
Accepted author manuscript, 651 KBLicence: Creative Commons: Attribution-NonCommercial-NoDerivatives (CC BY-NC-ND)

Cite this

Yue, Y., Nguyen, H., Groth, M., Frenkel , S., & Johnson, A. (2019). Moderating role of work withdrawal on incidental customer mistreatment-emotional exhaustion relationship. In AOM 2019: Understanding the Inclusive Organization: 79th Annual Meeting of the Academy of Management (Academy of Management Proceedings). Academy of Management. https://doi.org/10.5465/AMBPP.2019.12388symposium

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title = "Moderating role of work withdrawal on incidental customer mistreatment-emotional exhaustion relationship",

author = "Yumeng Yue and Helena Nguyen and Markus Groth and Stephen Frenkel and Anya Johnson",

year = "2019",

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day = "1",

doi = "10.5465/AMBPP.2019.12388symposium",

language = "English",

series = "Academy of Management Proceedings",

publisher = "Academy of Management",

booktitle = "AOM 2019: Understanding the Inclusive Organization",

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note = "2019 Academy of Management Annual Conference ; Conference date: 09-08-2019 Through 13-08-2019",

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Yue, Y, Nguyen, H, Groth, M, Frenkel , S & Johnson, A 2019, Moderating role of work withdrawal on incidental customer mistreatment-emotional exhaustion relationship. in AOM 2019: Understanding the Inclusive Organization: 79th Annual Meeting of the Academy of Management. Academy of Management Proceedings, Academy of Management, 2019 Academy of Management Annual Conference, Boston, Massachusetts, United States, 9/08/19. https://doi.org/10.5465/AMBPP.2019.12388symposium

Moderating role of work withdrawal on incidental customer mistreatment-emotional exhaustion relationship. / Yue, Yumeng; Nguyen, Helena; Groth, Markus et al.
AOM 2019: Understanding the Inclusive Organization: 79th Annual Meeting of the Academy of Management. Academy of Management, 2019. (Academy of Management Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AU - Johnson, Anya

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