New development: Value destruction in public service delivery—a process model and its implications

Research output: Contribution to journalArticlepeer-review

Abstract / Description of output

This article explores the nature of individual and public value creation/destruction through public service design and delivery and offers a process model of value destruction within such delivery. It articulates key lessons for public service managers in responding to and mitigating such value destruction.
Original languageEnglish
Number of pages5
JournalPublic Money & Management
Early online date27 Oct 2022
DOIs
Publication statusE-pub ahead of print - 27 Oct 2022

Keywords / Materials (for Non-textual outputs)

  • public service delivery
  • public service value
  • public value
  • value creation
  • value destruction

Fingerprint

Dive into the research topics of 'New development: Value destruction in public service delivery—a process model and its implications'. Together they form a unique fingerprint.

Cite this