Perceptions of clients and veterinarians on what attributes constitute 'a good vet'

R J Mellanby, S M Rhind, C Bell, D J Shaw, J Gifford, D Fennell, C Manser, D P Spratt, M J H Wright, S Zago, N P H Hudson

Research output: Contribution to journalArticlepeer-review


The perceptions of veterinarians and small animal (SA) clients on what attributes constitute 'a good veterinarian' were examined by a questionnaire survey. The respondents were asked to record how important they considered 20 attributes for a veterinary surgeon to have on a five-point scale from 'not at all important' to 'very important'. In addition, they were asked to list which attributes they considered to be the three most important attributes in a veterinary surgeon; finally, they were asked whether there were any additional attributes that they considered to be highly desirable in a veterinary surgeon. In total, 407 SA clients, 243 SA veterinarians and 61 non-SA veterinarians completed the questionnaire. There were significant differences in the proportion of clients who considered an attribute to be 'very important' compared with SA veterinarians for 12 of the 20 attributes (P
Original languageEnglish
Pages (from-to)616
JournalVeterinary Record
Issue number23
Publication statusPublished - 2011


  • Animals
  • Clinical Competence
  • Communication
  • Consumer Satisfaction
  • Humans
  • Perception
  • Questionnaires
  • Veterinarians
  • Veterinary Medicine


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