Presenteeism of hotel employees: Interaction effects of empowerment and hardiness

Yew Chia, Mackayla J.T. Chu

Research output: Contribution to conferencePaperpeer-review

Abstract

Purpose–This study investigated the two-way interaction effects of empowerment and hardiness on the presenteeism of hotel employees.
Design/methodology/approach–Data were collected from 358 hotel employees in Sabah, Malaysia via a questionnaire survey and analyzed using multiplicative regression analysis.
Findings–The results confirmed the presence of a two-way interaction effect between empowerment and hardiness on the presenteeism of hotel employees at a significance level of 0.01. Further analysis indicated that the higher the level of hardiness, the greater was its negative effect on the relationship between empowerment and the presenteeism of hotel employees.
Research limitations/implications–The survey was cross-sectional and causal relationships among the variables could not be inferred. The results were gathered from selected hotels and should not be generalized to all hotel employees in Sabah.
Practical implications–The findings challenged the assumption of a positive association between empowerment and presenteeism and demonstrated that different levels of hardiness can influence this relationship.
Human resource personnel and management staff were made aware that when they were empowering hotel employees, it would also be appropriate to provide resilience-related training programmes to enable the employees to handle the stress arising from the increased level of empowerment.
Originality/value–This study provided the first empirical evidence of a two-way interaction effect of predictors on the presenteeism of hotel employees and could serve to influence mainstream journals in the presenteeism literature.
Researchers could apply the analytical approach to examine future studies relating to higher-order effects of predictors on the presenteeism of hotel employees.
Original languageEnglish
Publication statusPublished - 2015
EventIJAS 2015 PRAGUE, Annual Multidisciplinary Conference of International Journal of Arts & Sciences - Prague, Czech Republic
Duration: 14 Jul 201517 Jul 2015

Conference

ConferenceIJAS 2015 PRAGUE, Annual Multidisciplinary Conference of International Journal of Arts & Sciences
CountryCzech Republic
CityPrague
Period14/07/1517/07/15

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